Executive Supervisor
Will be responsible for running day-to-day operations, include overseeing hiring and scheduling staff. Developing new solutions, improving internal processes for better productivity overseeing large projects and interpreting performance reports. Managing budget while maintaining a high standard of customer service at their location and respond to complaints, and other related issues.
Daily Operations
Reports to a director of operations on a daily basis.
Enforce policies and processes.
Review, approve, and submit time sheets for payroll on a weekly basis.
Review, approve, and submit documented projects and task performed by each shift.
Be familiar with the operating procedures of all other areas of the hotel/facility, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
Hold a pre-shift meeting with staff prior to reporting to stations.
Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each.
Consistently monitor the performance of staff on an on-going basis.
Reward, discipline and document performance and provide timely counseling.
Address complaints and resolve problems.
Ensure work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
Maintain a complete and accurate set of logs.
Responsible as department manager in maintaining close control and inventory of uniforms, supplies and equipment. Responsible for ordering as needed.
Issue proper key/code to authorized personnel. Maintain key control.
Responsible for the selection process with staffing, recruiting, hiring and training.
Communicate daily with department managers and manager on duty (MOD) to assure consistency and pass on pertinent information.
Requirements
Ability to read, write, and speak English.
Minimum of 2 years of Housekeeping management experience preferred.
Must be able to multi-task in a busy environment, follow through on guest and employee requests, ensure guest satisfaction, and work as a team player.
Excellent communication skills.
Problem-solving aptitude.
Strong analytical ability.